Shipping policy

Marita Coffee Shipping Policy

Operated by AlpsDiscovery Sàrl
Effective Date: May 2026

Thank you for choosing Marita Coffee. This Shipping Policy outlines how we handle the processing, shipment, and delivery of your orders.

1. Shipping Information

1.1 Order Processing
We aim to process all orders as efficiently as possible. Due to sourcing, handling, and quality control of food and beverage products, please allow up to 14 business days for order processing before shipment.

1.2 Shipping Methods
We offer a selection of shipping methods depending on your location. Available options will be displayed during checkout for your selection.

1.3 Shipping Costs
Shipping costs are calculated based on:

  • Destination
  • Selected shipping method
  • Weight and size of the order

All shipping fees are clearly displayed at checkout before payment confirmation.

2. Shipment Tracking

2.1 Order Confirmation
After placing your order, you will receive a confirmation email with your order details. Please review it carefully and contact us immediately if corrections are needed.

2.2 Shipment Notification
Once your order has been dispatched, you will receive a shipping confirmation email including a tracking number (when available).

3. Shipping Times

3.1 Estimated Delivery
Delivery times vary depending on destination, shipping method, and logistics partners. The estimated delivery timeframe provided at checkout serves as a guideline only.

3.2 Delays
Delays may occur due to factors beyond our control, including:

  • Customs processing
  • Weather conditions
  • Carrier disruptions

We appreciate your understanding in such situations.

4. Food & Beverage Shipping Disclaimer

Due to the nature of our products:

  • Proper storage upon delivery is the customer’s responsibility
  • We are not liable for product quality issues caused by improper storage, delayed retrieval, or exposure to unsuitable conditions after delivery
  • All products are shipped in good condition and inspected prior to dispatch

5. International Shipping

5.1 Customs and Duties
International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the recipient.

5.2 Import Restrictions
Some countries may restrict the import of food or beverage products. It is the customer’s responsibility to verify local regulations before ordering.

6. Order Changes and Cancellations

6.1 Changes
If you need to update your order (e.g., shipping address), please contact us as soon as possible. Changes can only be made before the order is processed or shipped.

6.2 Cancellations
Orders may be canceled only if they have not yet been processed or shipped. Once shipped, orders cannot be canceled.

7. Contact Information

If you have any questions regarding shipping, please contact us:

Business Address

Boutique / Showroom:
Rte des Ecluses 8
1997 Haute-Nendaz
Valais (VS), Switzerland

Mailing Address:
AlpsDiscovery Sàrl
Chemin De Pré Dessous 10A
1131 Tolochenaz, Switzerland